At Cecilia Cruise, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange under the following conditions:

Returns

• You may return items within 14 days from the date of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Certain items such as personal-use products, hygiene-related items, or customized goods may not be eligible for return.

Exchanges

• Exchanges are allowed within 14 days of receiving your order, subject to product availability.

• If the requested replacement is unavailable, you may choose a refund instead.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days after confirmation.

• Refunds are issued only through the original mode of order payment (for Cecilia Cruise, via Cash on Delivery refund arrangements).

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with order details and photos.

• We will arrange a replacement or a full refund.

How to Initiate a Return

To request a return, exchange, or refund, please reach out to our support team at:
Email: [email protected]